Frequently asked questions
Are your products vet-formulated?
Yes — all of our products are developed with veterinary expertise to ensure they’re both safe and effective for everyday use.
What types of pets are your products suitable for?
Our supplements and hygiene products are designed specifically for dogs of all breeds and sizes, aged 16 weeks and up.
How long does it take to see results?
Most pet owners start noticing improvements within 2–4 weeks of consistent use, especially when following our recommended daily routine.
Are your products natural?
We use clean, high-quality ingredients with no unnecessary fillers — and always avoid artificial colours or preservatives.
How do I know how much to give my dog?
Each product includes a simple feeding guide based on your dog’s weight. You can also find our guide on each product page for easy reference.
How long does shipping usually take?
We aim to ship out all orders within 3-5 business days.
What if I’m not satisfied with my purchase? Do you offer returns or guarantees?
Absolutely! We offer a risk-free 30-day satisfaction guarantee. If our product doesn’t meet your expectations, simply reach out to our friendly customer care team for a hassle-free refund or exchange—no questions asked.