Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information automatically when you use our website.

• Your name, email address, phone number, and billing or shipping address.
• Order details, payment-related information, and purchase history.
• Information you provide when contacting us or joining our email or SMS marketing lists.
• Technical data such as IP address, browser type, device type, and browsing behaviour on our site.

2. How We Use Your Information

We use your information to operate our business, provide our products and services, and improve your experience. This may include using your information to:

• Process and fulfil orders.
• Communicate with you about orders, returns, or customer support enquiries.
• Send marketing emails or SMS messages where you have opted in.
• Improve our website, products, offers, and customer experience.
• Prevent fraud, maintain security, and comply with legal obligations.

3. How We Share Your Information

We may share your information with trusted third parties that help us operate our business. These may include payment processors, shipping partners, email and SMS platforms, analytics providers, and ecommerce service providers.

We do not sell your personal information. We only share it where necessary to provide our services, run our business, comply with legal obligations, or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience, analyse site traffic, improve performance, and support our advertising and remarketing efforts.

You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Marketing Communications

If you subscribe to our email or SMS marketing, we may send you updates about products, offers, brand news, and other promotional content. You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our messages.

6. Data Retention

We keep your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, tax, or reporting requirements.

7. Your Rights

Depending on where you are located, you may have rights regarding your personal information. These may include the right to access, correct, update, or delete your information, as well as the right to object to or restrict certain processing.

If you would like to make a privacy-related request, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your personal information through appropriate technical and organisational measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools and platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the way we process personal information. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us